Terms of Service

Last updated: November 10, 2025

1. Agreement to Terms

By using our website and services (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service. These Terms affect your legal rights and obligations.

2. Description of Service

Wallet Exchange provides a platform for users to exchange digital funds between various e-wallets and payment systems, and to acquire and manage virtual cards for online payments. We act as an intermediary to facilitate these transactions.

3. User Accounts

To use most features of the Service, you must register for an account. When you register for an account, you agree to:

  • Provide accurate, current, and complete information.
  • Maintain the security of your password and accept all risks of unauthorized access to your account.
  • Promptly notify us if you discover or otherwise suspect any security breaches related to the Service.
  • Be responsible for all activities that occur under your account.

4. Transactions and Payments

  • Exchange Rates & Fees: All exchange rates are displayed on our platform. Fees for each transaction will be clearly indicated before you confirm the transaction. We reserve the right to change our fees and rates at any time.
  • Transaction Processing: We will process your transactions as promptly as possible. However, we are not responsible for delays caused by payment systems or circumstances beyond our control. Most transactions are processed within 30-60 minutes during business hours (10 AM - 10 PM BDT).
  • User Responsibility: You are responsible for providing correct account details for sending and receiving funds. Transactions to incorrect account details are irreversible, and we will not be liable for any loss incurred.
  • Verification: We reserve the right to request additional information to verify your identity and the legitimacy of your funds before processing any transaction.

5. Prohibited Activities

You agree not to use the Service for any illegal or unauthorized purpose, including but not limited to:

  • Money laundering, terrorist financing, or any other illegal activities.
  • Engaging in any fraudulent activity, including the use of stolen cards or funds.
  • Harassing, abusing, or harming another person.
  • Attempting to circumvent any security features of the Service.

6. Limitation of Liability

The Service is provided on an "as is" and "as available" basis. To the fullest extent permitted by applicable law, Wallet Exchange shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, resulting from your use of the Service.

7. Termination

We reserve the right, without notice and in our sole discretion, to terminate your right to use the Service, and to block or prevent your future access to and use of the Service for any reason, including violation of these Terms.

8. Changes to These Terms

We may modify these Terms at any time. We will provide notice of such changes by posting the revised Terms on our website and updating the "Last updated" date. Your continued use of the Service will confirm your acceptance of the revised Terms.

9. Contact Us

If you have any questions about these Terms of Service, please contact us at:

Email: info@walletexchangebd.com

Phone: +8801903068730